Refund policy
Return & Refund Policy
Last updated: July 2026
Thank you for shopping with Sweetora.
We want every customer to enjoy a worry-free shopping experience. If you're not completely satisfied with your purchase, we're here to help.
30-Day Free Returns
We proudly offer free returns worldwide within 30 days of receiving your order.
To qualify for a return:
- The item must be returned within 30 days after delivery.
- The product should be unused or only lightly inspected.
- Items should be returned with original packaging whenever possible.
- Proof of purchase may be required.
Free Return Shipping
Sweetora covers return shipping costs for eligible returns.
Our support team will provide return instructions after your request has been approved.
Refunds
Once your returned package has been received and inspected, we'll notify you of the refund status.
Approved refunds are processed back to your original payment method within 5–10 business days.
Depending on your payment provider, additional processing time may apply.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Order number
- Photos of the item
- Photos of the packaging
We'll resolve the issue as quickly as possible by offering a replacement or full refund.
Order Cancellation
Orders may be cancelled before shipment for a full refund.
If an order has already been shipped, our standard return policy applies.
Non-Returnable Items
For hygiene or safety reasons, certain products may not be eligible for return if used or damaged by misuse.
Contact
Email: support@sweetora.space
Phone: (250) 878-3038